Identifying, Assessing and Documenting Client-Specific Procedures

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• Retirement project experience enables Saluti Cahn to identify and assess Client-specific procedures. Client requirements are often mistaken for standard procedures and are difficult to identify. Client-specific requirements and procedures can be complex and/or troublesome for Retirement Recordkeepers and can unnecessarily add to FTE.

• When Saluti Cahn dissects and analyzes an operational procedure, Client-specific requirements/procedures can be identified and assessed. Saluti Cahn works with appropriate staff, such as Relationship Managers, to determine the reasonableness of a Client-specific requirement.

• Saluti Cahn often is asked to assess the FTE impact of Client-specific requirements/procedures. Saluti Cahn has also been asked to assess this FTE impact against Client fees/pricing.

• Elimination of Client-specific procedures and tasks can realize FTE cost savings; however, the tradeoff can be Client retention.

• Note that Saluti Cahn has completed Client-specific requirement identification, assessment, and documentation without workflow procedural analysis. These have been stand-alone projects that have not required identification of procedural efficiencies and controls.

Advantages of Using Saluti Cahn

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Saluti Cahn strategically limits the number of projects accepted, enabling the principals, Dr. Dean Saluti and Marjorie Cahn, to be at the Client sites working with their staff at all times. Dr. Saluti personally conducts client specific tasks/procedures analysis. Marjorie Cahn personllay reviews, tests, and edits client specific Word document procedures. Dr. Saluti and/or Marjorie Cahn personally conduct client specific tasks/procedures identification and assessment sessions. This ensures superior-quality output.

Examples of Identifying, Assessing and Documenting Client-Specific Procedures Projects:

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2008 to 2009:  Vanguard Retirement Services

Saluti Cahn dissected and documented all assigned critical Recordkeeping operations procedures in order to implement controls and Industry Standard Best Practices. Saluti Cahn then developed an internal process for the identification, documentation, and assessment of all Vanguard Client-specific tasks /requirements/procedures. This was a challenging project due to the large number of Plans serviced by Vanguard and years of unquestioned acceptance of Client custom requests.

Reference: Kristina Harris (610-669-8188)

2006 to 2007:  Lincoln Financial

After nearly two years of successful projects completed at Lincoln Financial’s Fort Wayne, IN and Portland, ME sites, Saluti Cahn was redirected to Lincoln’s Arlington Heights, IL facility. A Saluti Cahn team was tasked to develop a process for the identification, documentation, and assessment of all Lincoln Financial “high-touch” Client-specific tasks/requirements/procedures in Arlington Heights.

Reference: James Racine (260-455-4944)

Serving the Nation’s Banking and Financial Services Industry since 1978

Contact: Marjorie Cahn | 617.285.6564 | This e-mail address is being protected from spambots. You need JavaScript enabled to view it