Resolution of Processing Problems and Controls Implementation

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• 31 complex Retirement projects “non-stop” in the last 15 years give Saluti Cahn an understanding of Retirement industry “Procedural Best Practices” that enable Saluti Cahn to immediately identify and resolve processing problems. Processing problem resolution and controls implementation is done using the lowest level of procedural (keystroke) analysis.

• Saluti Cahn uses detailed procedural-level workflows as analysis tools. These workflows can be described as detailed, step-by-step procedures in a graphic format.

• After an operational procedure has been dissected and analyzed and problems have been resolved, “Industry Standard Best Practices” methodology and controls are implemented.

• Saluti Cahn can then produce hyperlinked Word document procedures as an end product, ensuring that controls have been implemented.

• These updated, documented procedures can then be used for staff retraining and reference, so that new control practices are fully adopted.

Advantages of Using Saluti Cahn

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Saluti Cahn strategically limits the number of projects accepted, enabling the principals, Dr. Dean Saluti and Marjorie Cahn, to be at the Client sites working with their staff at all times. Dr. Saluti personally conduct controls issues. Marjorie Cahn personally reviews, tests, and edits completed Word document procedures. Dr. Saluti and/or Marjorie Cahn personally conduct issues/problem resolution sessions. This ensures superior-quality output.

Examples of Resolution of Processing Problems and Controls Implementation

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2008 to 2009:  Vanguard Retirement Services

Saluti Cahn resolved operational problems and  implemented controls. Specific processing problems were addressed in areas such as Contribution File Receipt, Distributions, and Enrollment Form Review.  Saluti Cahn’s mission was to dissect and document all assigned critical Recordkeeping operations procedures in order to implement controls and Industry Standard Best Practices.

Reference: Kristina Harris (610-669-8188)

2007 to 2008:  Pentegra Retirement Services

Dissected and documented all assigned critical Recordkeeping procedures (over 100), implementing controls and Industry Standard Best Practices. Significant FTE cost savings were also realized through efficiencies identified.

Reference: Gwen Burroughs (914-821-9430)

2006 to 2007:  Lincoln Financial

In the first three weeks of assignment, Saluti Cahn identified 9+ FTE cost savings in the Fort Wayne, IN New Business, Participant Call Center, and Transaction Research units. All Saluti Cahn efficiencies, controls, and Industry Standard Best Practices recommendations were implemented by Lincoln. The Fort Wayne, IN New Business Unit realized a 50% reduction in Plan conversion time.

Reference: James Racine (260-455-4944)

2005 to 2006:  MFS

Saluti Cahn reduced the time required for new Plan conversion by more than 50% and created efficiencies, controls, and Industry Standard Best Practices for the New Business unit. Technical, single subject matter expert (SME) procedures, such as Customized Pricing and Plan Document Creation were dissected and documented. FTE cost savings enabled MFS to allow attrition to reduce headcount.

Reference: Catherine Manganese (617-954-6812)

2005 to 2006:  Wachovia, Retirement Fees Unit

Dissected and documented over 70 Fees procedures in order to implement controls and Industry Standard Best Practices. Signficant efficiencies and controls were implemented.

Reference: Angie McDaniel (704-590-8771)

2003 to 2005:  FASCore Retirement Services

Dissected and documented several hundred procedures, implementing efficiencies, controls, and Industry Standard Best Practices. Developed the data element Field Design for an Upfront Web Application to be used by both the Plan and FASCore for new Plan setup data entry. This Project also reduced the data entry Fields by identifying irrelevant Fields, duplicate data elements, and those Fields that should be hardcoded.

Reference: John Fellin (303-737-1229)

2002 to 2004:  BISYS Retirement Services

Dissected and documented all assigned critical Recordkeeping Operations procedures in order to implement efficiencies, FTE cost savings, controls, and Industry Standard Best Practices. Significant FTE cost savings and controls were realized.

Reference: Shannon Kelly (215-648-4811)

1999 to 2001:  Charles Schwab Retirement Services

Dissected and documented all assigned critical procedures in order to implement efficiencies and controls for both the Call Center and Operations. Responsible for the development and implementation of Schwab’s Self-Directed Account processing (PCRA), integrating Recordkeeping (Akron, OH), Trading (Phoenix, AZ), and Trust (San Francisco, CA).

Reference: Dean Kohmann (330-908-4167)

Serving the Nation’s Banking and Financial Services Industry since 1978

Contact: Marjorie Cahn | 617.285.6564 | This e-mail address is being protected from spambots. You need JavaScript enabled to view it